One agent. Every routine ticket. Handled.
Bookbag is grounded in your store's real data, so it resolves the questions that flood ecommerce support — and takes the actions to close them out.
Order tracking
Answers 'where is my order?' with live tracking pulled straight from your store.
Learn moreReturns & refunds
Walks customers through your policy and processes eligible returns and refunds automatically.
Learn moreProduct recommendations
Suggests products from your catalog — turning support chats into sales.
Learn more24/7 ticket deflection
Resolves the repetitive majority of tickets instantly, day or night.
Learn moreHuman handoff
Escalates complex cases to your team with the full conversation and order context.
Learn moreReal actions
Cancels orders, edits addresses, applies discounts, manages subscriptions — inside the chat.
Learn moreDeep customization & model choice
Pick GPT or Claude per agent (bring your own key), control the system prompt, set tone and guardrails — and inspect the exact prompt your agent uses.
Learn moreMeet customers wherever they are
One AI agent across every channel, with shared context.
Install once. Resolve from day one.
Connect your store and Bookbag auto-imports your catalog, policies, and order data. Add one line to your theme — or install the Shopify app — and your agent starts resolving tickets immediately.
- Trained on your real content — no hallucinated answers
- Native Shopify, WooCommerce & BigCommerce actions
- On-brand tone and guardrails you control
- Flat pricing — no per-resolution fees
<!-- Add to your storefront theme. That's it. --> <script src="https://cdn.bookbag.ai/widget.js" data-agent-id="your-agent-id" defer ></script>
Your brand, your rules — never a rogue AI
Handing customer conversations to an AI is only safe if you control what it says. Bookbag answers strictly from your own content, within the tone and guardrails you set — and shows you the exact prompt before it goes live.
Grounded in your data
Answers come only from your help docs, policies, and catalog — not the open internet. No made-up answers.
Tone & guardrails you set
Control the system prompt, the agent's voice, and hard rules for what it can and can't do — per agent.
Prompt inspector
See the exact prompt your agent uses for any message. No black box — you know precisely how it answers.
Lower costs. Faster answers. More revenue.
of tickets resolved without a human, cutting support cost per order.
first response, 24/7 — versus hours of wait time for human-only teams.
from product recommendations and cart recovery inside support chats.
Flat pricing. No per-resolution surprises.
Predictable plans that don't punish you for the volume you're trying to automate.
Try it on your own site in 30 seconds
Drop your website URL. We instantly train an AI agent on your content and let you chat with it — see how it answers your customers before you sign up.
Try it freeAudit your current bot free
On Chatbase, Intercom, or Tidio and not loving it? Paste a sample of its chats and get an instant report — hallucination rate, policy violations, quality, resolution — then switch to Bookbag.
Run my free auditFrequently asked questions
Still curious? Talk to us.
Turn support into your competitive advantage.
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.