Our mission
Give every online store an AI support agent that resolves customer questions instantly, 24/7 — so shoppers get help the moment they need it and teams stop drowning in repetitive tickets.
Why now
AI agents can finally understand a customer, read live order data, and take action — not just follow scripts. Ecommerce, with its high-volume, repetitive questions, is where that capability pays off first.
What we believe
Support should be a revenue channel, not a cost center. Pricing should be predictable. And customers should always be able to reach a human — so we build AI that knows exactly when to hand off.
Built for stores, not generic websites
Most AI chat tools are horizontal — they answer questions on any website but can't track an order, start a return, or recommend a product. Bookbag is the opposite: purpose-built for ecommerce, with native Shopify, WooCommerce, and BigCommerce integrations so the agent can actually do the things customers ask for.
That focus is why stores can deflect up to 70% of tickets, answer in seconds at any hour, and even drive sales through product recommendations and cart recovery — all on flat, predictable pricing.
See Bookbag in action
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.