Core Support
Order Tracking
Bookbag connects to your Shopify store and carrier feeds to deliver real-time order status without a human agent.
Learn moreReturns & Exchanges
Bookbag walks customers through your return policy, initiates return requests, and generates labels — all without a human in the loop.
Learn moreRefund Processing
Bookbag checks eligibility, issues approved refunds in Shopify, and notifies customers automatically — cutting refund resolution time from days to minutes.
Learn moreShipping Questions
From "Do you ship to Canada?" to "Why is my package late?" — Bookbag handles all shipping inquiries using your live rates, policies, and carrier data.
Learn moreWhere Is My Order
WISMO is the most common ecommerce support ticket. Bookbag resolves it in seconds with live tracking data, around the clock.
Learn moreOrder Cancellation
Bookbag checks fulfillment status, cancels eligible orders in Shopify, and initiates refunds in real time — without any agent involvement.
Learn moreAddress Change Requests
Bookbag verifies whether an address change is still possible and updates the order in Shopify in real time — eliminating a common source of mis-deliveries.
Learn moreDelivery Issues
Bookbag detects delivery exceptions, communicates proactively, and initiates reshipping or refunds — turning bad delivery experiences into positive resolutions.
Learn moreLost Package
Bookbag investigates, files carrier claims, and gets a replacement or refund to your customer — transforming the most stressful support scenario into a loyalty moment.
Learn moreDamaged Item
Bookbag collects damage photos, verifies the claim, and gets a replacement or refund moving — no back-and-forth email chains required.
Learn moreProduct Questions
Bookbag knows your entire catalog — materials, dimensions, care instructions, compatibility, and more — and answers customer questions instantly at the point of purchase intent.
Learn moreSizing Help
Bookbag collects measurements, compares them to your size charts, and gives confident size recommendations — reducing sizing-related returns by up to 30%.
Learn moreStock Availability
Bookbag checks live inventory, communicates accurate availability, and captures back-in-stock intent — turning out-of-stock moments into future revenue.
Learn moreFAQ Automation
Bookbag is trained on your store's policies, guides, and FAQ content — instantly answering your most common questions across chat, email, and SMS.
Learn moreTicket Deflection
Bookbag intercepts and resolves the most common ecommerce inquiries automatically — dramatically reducing ticket volume without adding headcount.
Learn moreRevenue
AI-Powered Product Recommendations
Bookbag recommends the right products at the right time — automatically, in every support chat.
Learn moreCart Abandonment Recovery via AI Chat
Bookbag catches shoppers before they leave and brings them back to checkout — automatically.
Learn moreUpsell and Cross-Sell Automation
Bookbag weaves contextually relevant upsells and cross-sells into conversations — so customers spend more and feel better about it.
Learn moreAnswering Pre-Sale Questions to Close More Sales
Bookbag resolves pre-purchase doubts in seconds — turning hesitant browsers into confident buyers.
Learn moreDiscount & Promo Code Support
Bookbag resolves discount issues in real time — so a broken code never costs you a sale.
Learn moreAI Gift Recommendations for Shopify Stores
Bookbag guides gift shoppers from 'I have no idea' to 'add to cart' — with personalized recommendations that match recipient, occasion, and budget.
Learn moreAI-Powered Subscription Management Support
Bookbag manages every subscription interaction — from billing questions to cancellation saves — keeping your recurring revenue intact.
Learn moreFrictionless Reorder Assistance
Bookbag turns repeat purchase intent into a completed order in seconds — no searching, no friction.
Learn moreLoyalty Program Support & Engagement
Bookbag handles loyalty questions instantly and turns reward balances into repeat purchases — automatically.
Learn moreBack-in-Stock Alerts & Recovery
Bookbag captures every out-of-stock inquiry and turns restocked inventory into immediate sales.
Learn moreProactive Customer Support That Drives Revenue
Bookbag monitors customer behavior and triggers the right conversation at the right moment — preventing problems and creating purchase opportunities.
Learn morePost-Purchase Support That Builds Loyalty
Bookbag delivers exceptional post-purchase experiences that turn one-time buyers into lifelong customers.
Learn moreConversational Commerce for Shopify Stores
Bookbag turns chat into a complete shopping experience — discovery, answers, checkout, and beyond.
Learn moreAI Lead Qualification for Ecommerce & B2B
Bookbag identifies your highest-value prospects in real time and routes them to the right path — while everyone else gets served immediately by AI.
Learn moreAI Appointment Booking for Ecommerce Brands
Bookbag schedules consultations, demos, and in-store visits directly in chat — converting high-intent shoppers into committed appointments.
Learn moreChannels & Ops
24/7 Customer Support
Give every shopper instant answers at 2 AM, on weekends, and through the holidays — without growing your support team.
Learn moreMultilingual Customer Support
Break down language barriers and turn international shoppers into loyal buyers — without hiring multilingual agents.
Learn moreEmail & Ticket Automation
Stop letting routine order and return emails pile up. Bookbag resolves the majority automatically and surfaces the ones that need a human.
Learn moreWhatsApp Customer Support
WhatsApp is where billions of shoppers prefer to communicate. Bookbag brings AI-powered order support directly into their favorite messaging app.
Learn moreInstagram DM Support
Your customers are already DMing you on Instagram. Bookbag makes sure every message gets a fast, helpful answer — not a days-long wait.
Learn moreLive Chat Automation
Stop using live chat as a waiting room. Bookbag's AI handles the full conversation — and loops in a human only when it truly matters.
Learn moreHuman Handoff
Great automation isn't about replacing humans — it's about making sure humans focus on the conversations where they make the biggest difference.
Learn moreAfter-Hours Support
When your team clocks out, Bookbag clocks in. Give customers real help at 9 PM, midnight, and 5 AM — not an autoresponder.
Learn moreHoliday & Peak Season Support
Black Friday, Cyber Monday, and holiday gifting season bring a flood of support requests. Bookbag absorbs the surge so your team can focus on what matters.
Learn moreSocial Media Support
Customers expect support on Instagram, Facebook, and TikTok. Bookbag makes sure every DM and comment gets a real, helpful response — fast.
Learn moreSMS Customer Support
SMS has the highest open rates of any channel. Bookbag puts real, helpful support into every text — not just a link to a contact form.
Learn moreAgent Assist
Bookbag sits alongside your human agents, surfacing the right information and reply suggestions at exactly the right moment.
Learn moreCustomer Feedback Collection
Automated post-interaction surveys and post-purchase check-ins that capture honest feedback — and route negative signals before they become public reviews.
Learn moreWarranty Support
Stop handling warranty requests manually one by one. Bookbag verifies eligibility, applies your policy, and initiates replacements or refunds automatically.
Learn moreAccount Management Support
Password resets, address updates, subscription changes, and order history questions — handled instantly without a human agent in the loop.
Learn moreIndustry Scenarios
Fashion Sizing Support
Bookbag answers sizing questions using your brand's own size charts, fit notes, and model measurements — cutting size-related returns and boosting conversion.
Learn moreElectronics Troubleshooting
Bookbag guides customers through step-by-step troubleshooting for your products — turning frustrating setup failures into successful resolutions that protect your revenue.
Learn moreBeauty Product Matching
Bookbag recommends foundations, skincare, and haircare products based on skin type, tone, and concerns — delivering the personalized beauty expertise that drives purchase confidence.
Learn moreSupplement Dosage Questions
Bookbag gives customers clear, label-based guidance on how and when to take your supplements — improving adherence, reducing confusion, and building trust in your brand.
Learn moreFurniture Delivery Scheduling
Bookbag confirms white-glove delivery windows, answers access and prep questions, and keeps customers informed every step of the way — so your delivery team arrives to a prepared, ready home.
Learn moreJewelry Customization Help
Bookbag collects engraving details, stone preferences, metal choices, and ring sizes with precision — so your production team receives complete, accurate specifications every time.
Learn morePet Product Recommendations
Bookbag recommends food, supplements, toys, and accessories based on pet species, breed, age, size, and health needs — delivering the expert guidance that builds lifelong customer loyalty.
Learn moreFood Allergen Questions
Bookbag answers ingredient and allergen questions using your exact product data — giving food shoppers the confidence to purchase safely while reducing the support load on your team.
Learn moreWarranty Claims
Bookbag checks warranty status, collects proof of purchase and fault documentation, and triggers your replacement or repair flow — turning a frustrating process into a fast, fair resolution.
Learn moreSubscription Pause & Cancel
Bookbag manages subscription pause, skip, and cancellation conversations — surfacing save offers to recoverable subscribers while respecting those who genuinely need to cancel.
Learn moreGift Card Support
Bookbag checks gift card balances, resolves redemption errors, and helps customers recover lost codes — handling the full spectrum of gift card support without a human agent.
Learn moreB2B Quote Requests
Bookbag gathers purchase requirements, qualifies B2B buyers, and delivers a complete brief to your sales team — so every quote request reaches sales as a warm, well-documented opportunity.
Learn moreWholesale Account Support
Bookbag manages wholesale application intake, order status, reorder support, and account inquiries — so your largest B2B customers get enterprise-grade service with minimal overhead.
Learn morePrice Match Requests
Bookbag verifies price match eligibility, applies approved matches, and declines out-of-policy requests — protecting margin while winning the sale from customers who are already ready to buy.
Learn moreBulk Order Support
Bookbag qualifies bulk order inquiries, communicates volume pricing, and routes large purchase requests to your sales or fulfillment team with complete specifications — so no high-value order opportunity goes cold.
Learn moreStore Locator Questions
Bookbag answers store locator questions, surfaces nearby retail partners, and confirms product availability at specific locations — keeping shoppers moving toward purchase regardless of channel.
Learn moreOperations & Scale
Fraud & Dispute Questions
Bookbag handles customer concerns about unrecognized charges, account security, and dispute processes in real time — stopping chargebacks before they start.
Learn morePayment Issues
Bookbag diagnoses payment failures, guides customers through resolution steps, and recovers checkout attempts that would otherwise be abandoned forever.
Learn moreCheckout Support
Bookbag resolves discount code errors, account issues, and checkout friction in real time — so customers complete purchases instead of abandoning carts.
Learn moreShipping Cost Questions
Bookbag calculates shipping costs for any destination using your live Shopify rates — answering the question that holds buyers back from adding to cart.
Learn moreInternational Shipping Support
Bookbag handles international shipping questions around the clock — from transit times and duties to customs holds and destination restrictions.
Learn moreTax & Duties Questions
Bookbag explains sales tax, VAT, and import duties accurately for every destination — removing a major source of pre-purchase hesitation and post-delivery disputes.
Learn moreGift Wrapping Requests
Bookbag answers gift wrapping questions, adds gift options to orders, and ensures gift messages are included — handling the details that matter most to gift buyers.
Learn moreOrder Modification
Bookbag handles size swaps, quantity changes, address corrections, and item additions in real time — reducing cancellations and reshipping costs.
Learn moreGroup & Corporate Orders
Bookbag qualifies group and corporate order requests, collects key details, and routes them to the right person — so no high-value inquiry falls through the cracks.
Learn moreVIP Customer Support
Bookbag identifies VIP customers instantly and routes them to priority queues with personalized, elevated responses — protecting your highest-value relationships.
Learn moreComplaint Resolution
Bookbag handles complaints with genuine empathy, resolves straightforward issues instantly, and escalates complex situations with full context — before frustration becomes churn.
Learn moreReview & Feedback Requests
Bookbag captures customer feedback, resolves issues before they go public, and guides satisfied customers toward leaving a review — protecting and building your reputation.
Learn moreRefund Status Tracking
Bookbag looks up pending refund status in Shopify and explains realistic timelines — eliminating one of the most common repeat support ticket categories.
Learn moreStore Policy Questions
Bookbag knows your return, shipping, exchange, and warranty policies inside out — and answers every customer question in seconds, day or night.
Learn morePromo Eligibility Checks
Bookbag checks whether a customer qualifies for any active promotion, explains the rules clearly, and resolves the confusion that causes carts to be abandoned.
Learn moreLoyalty Points Redemption
Bookbag answers loyalty balance questions, guides customers through redemption, and resolves missing points issues — keeping your program's value front and center.
Learn moreGrowth & Retention
Welcome New Customers
Bookbag triggers personalised welcome conversations for new customers, answers their first questions, and starts building the relationship that drives repeat purchases.
Learn moreWin Back Lapsed Customers
Bookbag identifies lapsed buyers, crafts personalised win-back messages based on their purchase history, and delivers compelling offers that bring them back.
Learn morePost-Delivery Follow-Up
Bookbag reaches out after confirmed delivery to check satisfaction, surface hidden issues, and invite the next purchase — turning the post-delivery moment into a retention engine.
Learn moreReplenishment Reminders
Bookbag calculates when consumable products are likely running low and sends a personalised reorder nudge at exactly the right moment.
Learn moreReview Generation
Bookbag requests reviews at peak satisfaction — right after confirmed delivery — and personalises the ask so customers actually respond.
Learn moreReferral Program Support
Bookbag introduces your referral program at the right moment, shares personalised referral links, and handles all referral credit questions without agent involvement.
Learn moreVIP Customer Onboarding
Bookbag automatically identifies and onboards high-value customers into your VIP tier, delivering exclusive benefits and a personalised welcome that deepens loyalty.
Learn moreAbandoned Browse Recovery
Bookbag identifies high-intent product page visitors and sends personalised follow-up messages that answer objections and bring them back to complete the purchase.
Learn moreSize Exchange Recovery
Bookbag intercepts size-related return requests and converts them into effortless exchanges — retaining revenue and delighting customers at the moment of highest frustration.
Learn moreSubscription Win-Back
Bookbag identifies cancelled subscribers, understands why they left, and delivers personalised win-back offers that restart the subscription relationship.
Learn moreBundle Recommendations
Bookbag recommends product bundles based on what the customer is buying and what pairs naturally — increasing order value without feeling pushy.
Learn moreSeasonal Campaign Support
Bookbag answers every campaign-specific customer question — promo codes, deal eligibility, stock availability, cutoff dates — instantly during your highest-traffic periods.
Learn moreFlash Sale Support
Bookbag handles instant-volume flash sale support — stock availability, promo terms, checkout troubleshooting — so every customer gets an answer before the deal expires.
Learn moreWaitlist Management
Bookbag adds customers to product waitlists, answers restock questions, and sends personalised back-in-stock notifications that convert interest into completed purchases.
Learn morePre-Order Support
Bookbag answers every pre-order question accurately, communicates timeline updates proactively, and keeps customers engaged through the wait — without burning agent hours.
Learn moreProduct Education
Bookbag answers detailed product questions, recommends the right variant for each customer's needs, and delivers usage guidance that turns purchases into great experiences.
Learn moreTeam & Workflow
Agent Productivity
Bookbag deflects repetitive tickets automatically, so every agent hour goes toward conversations that genuinely need a human.
Learn moreReduce Agent Burnout
Bookbag absorbs the repetitive volume that exhausts support teams, so your agents spend their time on work that feels meaningful.
Learn moreSupport During Product Launch
Bookbag absorbs the ticket surge that comes with every product launch — answering pre-launch questions and handling post-launch inquiries at unlimited scale.
Learn moreScale Without Hiring
Bookbag handles the ticket volume your growth generates automatically — so your support costs scale with margin, not with orders.
Learn moreOnboard New Support Agents
Bookbag handles the ticket volume while new agents ramp up — and gives them instant access to the answers they need without interrupting senior teammates.
Learn moreConsistent Brand Answers
Bookbag ensures your brand voice, policies, and product knowledge are applied consistently across every agent, every channel, and every shift.
Learn moreKnowledge Gap Detection
Bookbag tracks the questions it can't confidently answer and the ones agents handle inconsistently — so you can close knowledge gaps proactively.
Learn moreConversation Analytics
Bookbag analyzes every conversation automatically — surfacing trends, sentiment shifts, and top issue types so you can make data-driven decisions.
Learn moreTicket Triage Automation
Bookbag reads every incoming conversation, classifies the intent, assesses urgency, and routes it to the right person — instantly, every time.
Learn moreSmart Ticket Routing
Bookbag matches every incoming support conversation to the agent or team best positioned to resolve it — based on topic, complexity, customer value, and availability.
Learn moreInternal Team Handoff
Bookbag prepares every internal handoff with a full conversation summary and recommended next step — so the receiving agent can act in seconds, not minutes.
Learn moreDraft Replies for Agents
Bookbag drafts a complete, policy-accurate reply for every ticket — agents review, personalize, and send in seconds instead of starting from scratch.
Learn moreAfter-Hours Coverage
Bookbag covers the hours your agents can't — answering questions, resolving orders, and triaging issues from midnight to 6 AM, no coverage schedule required.
Learn moreWeekend Coverage
Bookbag handles Saturday and Sunday support automatically, resolving the majority of inquiries and escalating only what genuinely requires human attention.
Learn moreMultilingual Team Support
Bookbag detects customer language automatically and responds with the same accuracy in Spanish, French, German, Portuguese, and more — no separate team required.
Learn moreSupport Reporting
Bookbag tracks every metric that matters — ticket volume, resolution rate, response time, CSAT, and agent performance — and surfaces them in clear, actionable reports.
Learn moreSee it work for your store
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.