The complete platform for AI support agents
Bookbag is a platform for building and deploying AI customer support agents. Train an agent on your website, docs, and files; it resolves up to 70% of tickets and takes real actions — orders, returns, accounts, bookings — across chat, email, WhatsApp, Instagram, and Messenger, and hands the rest to your team with full context.
Free plan · no credit card · most teams live in under a day
What's inside the Bookbag platform
Four pieces that work as one: an agent that resolves, a help desk for humans, skills that take action in your systems, and analytics that prove it's working.
AI Agent
Trained on your website, docs, and data. Resolves questions and takes real actions — order lookups, returns, account updates — autonomously, in your brand voice.
Learn moreHelp Desk
A shared inbox where the AI and your team work the same tickets. Statuses, assignment, scheduling, and handoff with the full conversation attached.
Learn moreSkills
Pre-built playbooks the agent follows to track orders, process returns, book appointments, apply discounts, and update accounts — inside the chat.
Learn moreAnalytics
Resolution rate, CSAT, response time, topics, sentiment, and chats by channel — so you know what the AI resolved and what to fix next.
Learn moreWhat running support on Bookbag looks like
Real screenshots from the product — the help desk where AI and humans share tickets, and the analytics that show resolution rate, CSAT, and every channel in one view.
AI-first handoff: the agent offers the replacement, your teammate confirms — one thread, full context.
Resolution rate, CSAT, thumbs-up feedback, and chats by channel — the numbers support is usually missing.
Every channel your customers use
One agent, one knowledge base, one inbox — deployed everywhere your customers already are. See all integrations.
Website widget
One-line embed for any website. Loads lazily — no PageSpeed hit.
Email & Help Desk
Auto-resolve email tickets; humans review anything the AI isn't sure about.
WhatsApp & SMS
Meet customers on the messaging apps they already use.
Instagram & Messenger
Reply to social DMs automatically — same agent, same knowledge.
How Bookbag compares to chatbots and help desks
Scripted chatbots deflect. Help desks organize tickets for humans to answer. Bookbag resolves the ticket itself and keeps humans for the conversations that need them. Comparing a specific tool? See Bookbag vs. the alternatives.
| Scripted chatbots | Help desk + AI add-on | Bookbag | |
|---|---|---|---|
| How it answers | Scripted decision trees | AI drafts, humans send | Resolves autonomously from your business data |
| Real actions (orders, accounts, bookings) | Add-on | ||
| Recommendations & upsells in chat | |||
| Built-in help desk for handoff | |||
| Channels covered by one agent | Website chat | Email-first | Chat, email, WhatsApp, Instagram, Messenger |
| Pricing model | Per seat | Per ticket or per resolution | Flat plans, no per-resolution fees |
How it works: live in under a day
No engineers required. Most stores connect, review, and go live the same day.
Train on your content
Point Bookbag at your website, docs, and files — or install the Shopify app to import products, policies, and live order data automatically.
Set the rules
Pick the tone, set guardrails per topic, and test the agent in a playground. You see the exact prompt before anything goes live.
Go live and resolve
The agent starts resolving real tickets 24/7 and hands off to your help desk only when it should.
Building something custom? Bookbag also ships an API and JavaScript SDK for identity verification, events, and headless deployments.
Frequently Asked Questions
Related Resources
See it answer your customers in 30 seconds
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.