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Platform

One AI agent. Every channel. Built for ecommerce.

Bookbag resolves the questions that flood ecommerce support — orders, returns, products — and turns support into a revenue channel, with humans in the loop whenever it matters.

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The platform

AI Agent

Trained on your store, resolves questions and takes actions autonomously.

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Help Desk

Shared inbox where AI and humans collaborate, with smart routing and handoff.

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Actions

Track orders, process returns and refunds, update accounts — inside the chat.

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Analytics

Resolution rate, CSAT, response time, and revenue influenced.

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Every channel your customers use

Website widget

Embeddable chat for any storefront.

Email & Help Desk

Auto-resolve email tickets.

WhatsApp & SMS

Meet customers on messaging.

Instagram & Messenger

Reply to social DMs automatically.

Frequently Asked Questions

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Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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