What It Means
blocked isn't a rejection — it's an authority escalation. The message doesn't ship until someone with the right expertise and authority makes a documented call.
blocked is the red flag. It means the AI-generated message has issues serious enough that a QA reviewer doesn't have the authority to resolve them. We're talking prohibited claims, compliance violations, potential legal exposure, severe hallucinations — the kind of stuff that ends careers if it reaches customers. Blocked messages route to a designated SME: a compliance officer, a clinical expert, a legal reviewer, someone with domain authority. The SME reviews the message with full context, makes a call (approve with corrections or reject entirely), and documents their rationale with evidence citations. That decision, that rationale, that evidence — it all goes into the immutable audit trail. This is your organization's proof that the hard calls got the right level of human authority.
Why It Matters
The blocked lane is your insurance policy against catastrophic AI failures. Every AI system will occasionally generate something dangerous — a fabricated regulatory claim, a prohibited guarantee, a hallucinated product capability. The question isn't whether it happens, it's whether you catch it with structured human verdicts. In regulated industries, the blocked lane is often the single most important compliance control — it's documented proof that an expert with authority reviewed the high-risk content against your standards.
How Bookbag Helps
SME authority routing
Blocked items go directly to designated subject matter experts — not general QA. The right expertise meets the right problem.
Structured rationale capture
SMEs document their decision with rationale text, evidence citations, and rubric references. Not just a thumbs-up — a defensible record.
Full provenance chain
From initial flag through SME decision, every step is timestamped, attributed, and immutable. The complete evidence trail for your highest-risk items.
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