BookbagBookbag
Book a demo
Transport & Mobility

AI support built for transit authorities and mobility operators

One incident can multiply your contact volume in minutes. Bookbag's AI agent answers service, fares and accessibility questions instantly, and can check live status through your own systems.

Book a demoSee pricing
24/7
answers, including through unplanned disruption
Up to ~70%
of routine passenger enquiries resolved autonomously
Under a day
from importing your tariff and network content

Transport support is defined by disruption. On a normal day the questions are fares, concessions, timetables and accessibility; the moment a line goes down, contact volume multiplies within minutes and every passenger wants the same real-time answer. Bookbag is an AI agent that answers fares and accessibility questions from your own tariff and network documents, can query your live service status through your own API, and handles refund and complaint intake without a queue.

The support challenges in transport & mobility

Disruption multiplies contact volume in minutes

A single incident sends thousands of passengers to your channels at once, all asking whether their service is running.

Static FAQs cannot answer real-time questions

Passengers want to know about today, right now, and a published FAQ page has nothing useful to say about it.

Fares and concessions are genuinely complicated

Zones, passes, student and senior concessions, peak rules and multi-operator tickets produce constant, avoidable enquiries.

Accessibility and multilingual needs are non-negotiable

Step-free access, working lifts and clear information in multiple languages are core service obligations, not nice-to-haves.

How Bookbag helps

Live service status through your own API

The call-your-API skill lets the agent query your disruption or vehicle feed, so it answers whether a specific route is running today rather than repeating a static page.

Fares and concessions answered from your tariff documents

Import your tariff tables, zone maps and concession rules so passengers get a specific price for their specific journey and eligibility.

Disruption spikes absorbed without a queue

When an incident multiplies contact volume, every passenger gets an instant first response instead of a hold tone.

Accessibility questions taken seriously

Step-free routes, lift status and assistance booking are answered from your accessibility data and escalated to staff when they need action.

Refunds and delay claims collected in chat

The collect-lead skill captures journey details, dates and reference numbers so a delay-repay claim reaches your team already structured.

Answers in the passenger's language

Visitors and residents get an answer in the language they write in, which matters most during disruption when clarity is critical.

Questions Bookbag answers automatically

Is the number 4 tram running today?
Why is my usual bus not showing in the app this morning?
How much is a monthly pass for a student, and what proof do I need?
Does the night bus run on public holidays?
Is the lift at the central station working?
Can I take my bike on the train during rush hour?
How do I claim a refund for a journey that was delayed by an hour?

Frequently Asked Questions

It answers the constant tier of fares, concessions, timetable and accessibility questions from your own documents, and absorbs the sudden spike when a service is disrupted. Passengers get an instant first response instead of a hold queue, and staff handle the cases that genuinely need a person, such as complaints and assistance bookings.

Yes, when connected. The call-your-API skill lets the agent query your live disruption or vehicle feed before it answers, so a passenger asking whether the number 4 tram is running today gets the current position rather than a static FAQ page. Without that connection it answers from imported timetable content.

Capacity is not tied to how many advisers are on shift, so an incident that multiplies contact volume does not translate into a hold queue. Everyone gets an immediate answer about their route, and your team is left with the escalations — assistance, complaints, safety issues — rather than the whole volume.

Yes. Import your tariff tables, zone maps and concession rules and the agent answers what a specific journey costs, which pass is cheapest for a given pattern of travel, and what evidence a student or senior concession requires. Those are among the highest-volume and most avoidable enquiries operators receive.

The agent answers step-free routing and lift status from your accessibility data and can escalate assistance bookings to staff. It also replies in the language the passenger writes in, which matters most during disruption when the information is time-critical and the passenger may be unfamiliar with the network.

Related industries

Public Sector Travel & Tourism Utilities & Energy

AI customer support for transport & mobility

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

Book a demo See pricing