About Refersion
Refersion is a leading affiliate and influencer marketing platform for ecommerce brands, enabling merchants to manage ambassador programs, track referral conversions, and automate commission payouts. Affiliates and brand ambassadors generate a distinct category of support ticket — asking about their commission rates, disputing unconverted referrals, checking their payout status, or requesting help with their tracking links. Connecting Refersion to Bookbag means the AI agent can access affiliate account data, commission records, conversion history, and payout status in real time. Instead of routing every affiliate inquiry to a human, Bookbag resolves them directly — giving your ambassadors fast, accurate answers that keep them motivated and active.
How it works together
Connect Refersion and Bookbag gets the context and reach it needs to resolve more tickets automatically.
- Connect via Refersion API keyGenerate a Refersion API key from your merchant dashboard and enter it in Bookbag. The agent gains read access to affiliate profiles, commission records, conversion data, and payout histories.
- Look up affiliate accounts and commission statusWhen an affiliate contacts support, Bookbag queries Refersion using their email or affiliate ID to retrieve their account status, commission rate, pending balance, and recent conversion records.
- Explain conversion tracking and attribution logicBookbag reads the affiliate's conversion records and the associated order data to explain why a specific referral was or was not credited — including cookie window details and order eligibility rules.
- Surface payout details and upcoming payment datesBookbag retrieves the affiliate's payout history and upcoming scheduled payment from Refersion, answering 'When do I get paid?' and 'Where is my payout?' questions without involving a human.
Benefits
Keep affiliates informed and engaged
Affiliates who can't get quick answers about their commissions disengage from the program. Bookbag provides instant, accurate responses that keep ambassadors motivated and actively promoting your brand.
Reduce affiliate dispute volume
Commission disputes are the most common affiliate support ticket. Bookbag resolves them by explaining the exact conversion and attribution logic from Refersion data — reducing disputes and saving your team hours each week.
Scale affiliate support without scaling headcount
As your affiliate program grows, affiliate support volume grows with it. Bookbag handles the routine queries — balance checks, payout questions, link issues — so your team only handles genuine escalations.
Frequently Asked Questions
Related integrations
Connect Refersion to Bookbag
Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.