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Payments, Reviews & Automation

Bookbag + Smile.io

Give your AI agent full visibility into your Smile.io loyalty program

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About Smile.io

Smile.io powers loyalty programs for over 100,000 Shopify stores, making it the most widely-used points and rewards platform in ecommerce. When you connect it to Bookbag, the AI agent knows every customer's points balance, VIP tier, referral credits, and available rewards before they type their first message. The agent can explain how to earn more points, apply a reward to a pending order, and even grant bonus points as a goodwill gesture — all without human intervention.

COMPATIBILITY
Channels
Live ChatEmailSMSWhatsApp
Integration methods
Smile.io REST API v2Smile.io Webhooks

How it works together

Connect Smile.io and Bookbag gets the context and reach it needs to resolve more tickets automatically.

  • Connect via Smile.io API key
    Generate a Smile.io API key from your dashboard and add it to Bookbag. Bookbag gains read access to member accounts, points balances, VIP tiers, and reward redemption history.
  • Greet customers with their loyalty status
    When a loyalty member contacts support, Bookbag opens the conversation with their tier (e.g., 'Hi Sarah, I can see you're a Gold VIP with 1,240 points') — immediately signaling that they're recognized as a valued customer.
  • Explain earning and redemption rules
    Customers frequently ask 'why didn't I get points for my last order?' or 'how do I redeem a reward?' Bookbag reads their specific account status and the program rules to give accurate, personalized answers rather than generic FAQs.
  • Offer loyalty points as a resolution incentive
    When a customer reports a problem, Bookbag can offer a defined points bonus (e.g., 200 points) as a goodwill gesture via the Smile.io API — resolving frustration and deepening loyalty simultaneously.

Benefits

Turn problem resolution into loyalty-building

A customer who receives bonus points after a support issue is 60% more likely to make another purchase than one who received only a standard resolution. Points are a low-cost, high-impact retention tool.

Reduce confusion about the loyalty program

Loyalty program questions ('why are my points missing?', 'when do points expire?', 'how do I get to Silver tier?') are among the top 5 support topics for stores with rewards programs. Bookbag resolves them instantly.

VIP-tier routing for high-value customers

Configure Bookbag to automatically route Gold or Platinum VIP customers to a human agent or a higher-priority response queue — ensuring your best customers always feel the difference.

Frequently Asked Questions

Yes, if you enable write access in the Smile.io API key. You can configure Bookbag to award a fixed number of bonus points as a goodwill gesture within a defined limit per customer per period.

Bookbag looks up the specific order in both Shopify and Smile.io to check whether points were awarded, pending, or excluded (e.g., due to a discount code exclusion rule). It then explains the outcome accurately rather than asking the customer to wait for a manual review.

Yes. Bookbag reads a customer's referral link, referral credit balance, and pending referral status from the Smile.io API and can explain exactly where each credit came from.

Bookbag can generate a reward redemption link and send it in chat. The customer applies it at checkout on your Shopify store. Bookbag does not directly modify the checkout, but makes the redemption path frictionless.

The Smile.io API is available on Growth and Plus plans. If you're on the Starter plan, API access isn't included. Check Smile.io's current plan comparison for the latest details.

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Connect Smile.io to Bookbag

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.

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