Ecommerce platform

AI customer support for Square Online Store

Connect Bookbag to your Square Online Store and automate order tracking, return handling, and product support — 24/7 on chat and email, no extra staff needed.

Book a demo See pricing

60%

of customer questions resolved automatically

24/7

availability for online and in-store pickup orders

One token

connects your Square store to Bookbag

Bookbag is an AI customer support agent that connects to Square Online Store via the Square Orders API and Square Catalog API. Square Online Store lets any business sell online alongside their in-person Square Point of Sale, and Bookbag bridges the support gap — reading your live order data, item catalog, and customer records to resolve post-purchase questions automatically. Whether you run a retail shop, a restaurant, or a services business, Bookbag keeps customers informed around the clock.

How Bookbag connects to Square Online Store

Square Developer access token

Create a Square application at developer.squareup.com and generate a production access token. Enter it in Bookbag along with your Square location ID to sync order and catalog data.

Live order data via Square Orders API

Bookbag reads current order status, fulfillment type (pickup, delivery, or shipping), and tracking details from Square in real time.

Catalog sync via Square Catalog API

Your full Square item catalog — including variations, modifiers, descriptions, and pricing — is imported into Bookbag to power accurate product Q&A.

Square Online site widget embed

Paste the Bookbag script tag into the custom code or HTML section of your Square Online site editor to add the chat widget to all pages.

What the agent does on Square Online Store

Order and delivery status

Answers delivery, pickup, and shipping status questions using live Square Orders data.

Return and refund requests

Guides customers through your return process and surfaces eligible refund requests for action in your Square dashboard.

Product and menu questions

Answers item detail, availability, and pricing questions from your Square Catalog.

Pickup and delivery options

Explains your fulfillment options — curbside pickup, local delivery, and shipping — and the associated timelines.

Discount and promo code support

Helps customers apply and understand active Square discount codes and promotions.

Human escalation

Escalates complex issues to your team with the full conversation context attached.

Set up in minutes

1Go to developer.squareup.com, create an application, and generate a production access token
2Find your Square location ID in the Square Dashboard under Account & Settings > Business > Locations
3Enter the access token and location ID in your Bookbag dashboard to connect your store
4Bookbag syncs your item catalog and order history from Square
5Add the Bookbag widget to your Square Online site via the site editor's custom code section

Frequently Asked Questions

Bookbag connects via the Square Orders API and Catalog API. Create a Square Developer application, generate a production access token, and enter it with your location ID in Bookbag. The agent syncs your data and starts answering questions in minutes.

They are the same product. Square Online Store is the full ecommerce storefront built on Square — Bookbag connects to it via the Square API regardless of how you refer to the platform.

Yes. Bookbag reads live order and fulfillment data from Square, including pickup and delivery status, giving customers accurate updates instantly.

Bookbag identifies eligible refund requests and surfaces them for your action. Direct automated refunds can be configured using Square Refunds API access.

Yes. Bookbag works for any Square Online Store type and uses your Square Catalog to answer product or menu questions relevant to your business.

In your Square Online editor, navigate to the site settings or add a custom HTML section and paste the Bookbag widget script. It appears on all pages after you publish.

Other platforms

Square Online Shopify Wix Stores

Add AI support to your Square Online Store store

Join the ecommerce teams resolving more tickets, answering 24/7, and turning support into a revenue channel with Bookbag.